Punctuation in error messages

23Apr08

The way you end your error messages can have a big impact on how the user perceives them. Here’s a quick overview of what each type of punctuation says to the reader:

- Period or no punctuation: Simple and direct, the message comes across without any specific tone.

- Question mark: Polite and unintrusive, this is like saying “Perhaps you ought to consider…”

- Exclamation point: Loud and confrontational, this tends to make the message seem like an insult. It should be limited to cases where you need to warn the user about a truly dangerous situation.

- Emoticon: Playful and informal, I’ve never really seen smileys or other emoticons used in error messages. However, I think they can be useful when you’re trying to impart a more casual tone or offer advice.

Although these may seem like subtle differences, they can affect how the user interprets your messages, and ultimately how they feel about your product.



No Responses Yet to “Punctuation in error messages”

  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Connecting to %s


Follow

Get every new post delivered to your Inbox.