Archive for September, 2011

As I was pricing out different flight options for an upcoming trip, I wanted to see how much extra it would be for a so-called premium economy seat on a particular airline. So I signed in to the airline website, chose the appropriate flight, and continued with the process until it finally let me select […]


During a trip last month, I had the opportunity to ride four different train systems, ranging from fairly ancient to brand new. The newer trains (and even some of the old ones) included some nice approaches to customer messaging. For example: – When you’re waiting on the station platform, electronic signs tell you when the […]