A directory of simple things that work


I recently came across the Uncle Mark Gift Guide and I liked the concept immediately. As a customer experience consultant, Mark Hurst shares his recommendations on which products are easy-to-use and actually do what they claim. It follows that these products would make excellent gifts within their category, since recipients will spend their time using and enjoying them — without losing hours on the phone with tech support.

Taking this concept one step further, I would love to see someone create an online directory of simple, well-designed products. This could serve as a resource to shoppers, as well as a reference for product managers and designers. Perhaps it could take the form of a blog or wiki, where people contribute their favorite products and an informal panel decides which ones make the grade.

Unlike more general product review websites, the products on this list need to work intuitively right out-of-the-box. I don’t want products where the user was baffled at first, spent hours on the phone with tech support, found an obscure workaround, and is reasonably happy now. In other words, if users have to decipher a huge manual or hunt for goofy workarounds, your product won’t qualify.

Admittedly, I’m not up to the task of creating this directory right now. But if someone else decides to, I’ll be happy to submit a few products for consideration 🙂

No Responses Yet to “A directory of simple things that work”

  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s