What’s in the bin?


Most quick service restaurants provide no indication of which bins contain the plastic forks, knives, and spoons. These items are typically stored with the handle facing up and the business end facing down, so they all look the same at first glance.  This forces customers to fumble around — and slow down the line — while they try to find the right combination of utensils for their meal. But one ice cream shop I visited found a great solution: just tape a fork, knife or spoon right on the bin that holds each item. A picture would work just as well. Simple, cheap and effective.

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