In a lot of programs, you can sort lists by date. But when salesforce.com finally added a sort feature to their search screens, they did something pretty silly: the list shows the oldest items first. Granted, you can click the column header again to show the newest entries at the top, but this is a needless extra click every time you use the feature.

I’m sure there is a non-intuitive, hopelessly complex way to change this option using the SForce-Enterprise2-Ninja API (if you have a lot of time and patience), but that’s not the point. As many others have said before me, the best solution is to have your defaults make sense for the typical user. If your product is used to track customer relationships, like salesforce.com, then the logical thing to do is showing the most recent events first.