Archive for January, 2008

One day sales


I’ve been planning a fairly large purchase from a retailer whose annual “one day sale” is coming up. As the name suggests, they run some big discounts on that day only. Since you can’t find out exactly what the discounts will be in advance, you have to call them or visit the website during that […]

I recently heard about a new wireless data service and decided to check out their website. Not surprisingly, the site was filled with great info on how fast it will be, which devices it will work with, and so on. But one piece of data was absent: when and where you’ll be able to get […]

With many online retailers offering free shipping on every order, consumers have arguably come to expect free (or at least low-cost) shipping for all their purchases on the web. Of course, not every retailer plays this game. Some still charge full price for shipping. This seems especially common with clothing stores and others who sell […]

Every few years, I go through the tedious ritual of contacting all the companies that have my credit card number on file, and providing them with a new expiration date for the card. You see, the credit card issuers somehow think it makes everyone safer if a card is only good for say 3-5 years. […]

Once in a while, I attend an online meeting using tools like WebEx or GoToMeeting. What always surprises me is how little thought the presenter or moderator puts into what other people can see on their screen. Instead of just sharing the window where the presentation or demo is taking place, they usually have their […]

Let’s assume for a moment that you’re working on a product that has some bad design elements. Say, for instance, that the original developers forgot to add a few features, like a way for the user to rename or delete pages they’ve made. You know the right solution is to add these buttons where people […]

While trying to schedule an event online, I noticed something funny. There’s an optional feature to have the website remind you before the event, which I sometimes use for a 5 or 10 minute heads-up. But as I was scrolling through the choices, I noticed they switch arbitrarily between measures. After “9 hours,” “10 hours,” […]

I’ve been using a particular bill payment site for over a year, but something has always bothered me about the confirmation screen. I finally figured out the problem: the graphics don’t make sense. In particular, they’re using a diamond-shaped image to indicate a successful payment. But people are trained to associate this with a warning […]

If customers have to register for your site before they can complete certain transactions, asking for less information is usually a good thing. So when I signed up for a new account on an e-commerce site a few days ago, I was pleased to see that all they asked for was my email address and […]

I know I complain about a lot. Although it’s a solid product, I really wish they would pay more attention to some of the more mundane tasks, like adding and deleting users. My latest grievance: if you create a new user and the user has started using the site, you can never delete that […]