Pleasant surprises


Whenever good planning or hard work or just plain luck helps you exceed customer expectations, be sure to tell them about it once you know for sure. The only thing nicer than receiving an order faster than expected, or getting more or better items at no extra cost, is to get an email telling you about the windfall ahead of time. Some might argue that this takes away all the surprise of it, but I think it’s like getting the bonus two times instead of one.