The best features


…are the ones that people take for granted. Customers use them to complete their tasks quietly and efficiently, and never think twice about just how useful those features actually are. But when there’s a bug or glitch with that functionality, you’d be amazed at how many people speak up. This isn’t a complaint on my part; rather, I’m just making an observation about the dynamics that surround the most essential — and often unglamorous — parts of a product.