– Why don’t clothing stores have an express line?

– If a store only has baskets and no shopping carts, do people buy less each trip, but come back more often?

– If giving out free bags costs money, why don’t more stores sell reusable ones with their name on them?

I don’t have the answers to these questions. But perhaps it’s time to challenge the underlying strategies and assumptions that led to the current state of affairs in retail.