Archive for August, 2009

Whenever I walk by the frozen pizza section at the grocery store, there’s a good chance I’ll see somebody trying to decide which pizza to buy. Typically, these people are looking at the nutritional info, probably to find the pizza with the fewest calories. And sometimes they get frustrated and walk away empty handed. The […]


About six months ago, there was a bunch of news about how a huge grocery store would be opening a few blocks from my apartment. It’s no Trader Joe’s, but having another option for picking up hard-to-find items can’t hurt. However, after that initial flurry of press releases and articles and interviews, details on the […]


I needed to track a package within a particular web app, and was impressed at how easy it was to find the tracking number. But when I tried clicking on it, nothing happened. The tracking number wasn’t hyperlinked, nor was there a separate button to track the package itself. That’s just lame. If you’re going […]


I’ve seen some really terrible banner ads lately. Here are some of the offending design elements, though I hesitate to even use the word “design” in reference to such junk: – Before and after pictures that obviously aren’t from the same person (that is, unless weight loss pills also give you a makeover and a […]


Pharmacy chains like Walgreens and CVS have gotten very good at automating the process of ordering and picking up prescriptions. But after receiving a recent message saying that a prescription was ready, I realized there is definitely room for improvement. Here is the information that I’d like to see in the automated phone messages or […]


While I don’t shop at warehouse clubs like Costco, I tend to buy a lot of items on a given shopping trip to Trader Joe’s. In fact, I saw an article recently that estimated Trader Joe’s average basket size at around $48. It follows that for every person like me, who buys $80-100 during each […]


For reasons too complex to explain here, I needed to purchase an item from a UK-based website. However, when we tried to place the order, the website said they couldn’t ship the specific item to the US. Confused, I called them up to ask for an explanation. I spent a good 15 minutes on the […]