Archive for December, 2009

A few weeks ago, I received an automated reminder call from my doctor’s office to confirm an upcoming appointment. However, they called fairly late in the day — certainly after what I would consider normal business hours. I wasn’t near my phone at the time, so I ended up with a cryptic voice mail message […]


Last week, I called a store and asked them to place an item on hold for me. The retailer was having a big sale on lots of products, so I figured there was a good chance they’d sell out before I got there. However, once I arrived and asked for the item, it was nowhere […]


No, it’s not like Fight Club. You can talk about it all you want. But seriously, why do so many companies include competitors in their outbound marketing lists? I get several emails like that every week. A company that directly competes with us sends an email asking us to buy or resell their stuff. How […]


After going through many alarm clocks that were just too stupid to keep using, I finally have a fairly intelligent one. The best feature is the ability to move the time selector both forward and backward. In other words, if you overshoot the intended time when programming it, you just move the dial the opposite […]


This seemingly innocuous text is from the tech support page of a vendor that I won’t be naming. If you saw this message, how would you interpret it? I’d say that they’ll get back to you by the next day, except in rare situations where volume is high. Well, after exchanging several emails with them, […]


From what I can tell, the holiday music played in stores falls into two categories: classic versions of the songs, and modern re-interpretations of them. In an effort to be more hip and trendy, some stores pummel shoppers with R&B and hip-hop versions of the holiday hits, which strikes me as a huge mistake. Let’s […]


My wife told me about a podcast where they were interviewing the author of a new book. During the interview, the host asked the author for the website where people could find more info about the book. The author thought about it, and admitted that she couldn’t remember the address. That’s just stunningly bad. No […]