Archive for July, 2010

The last time I saw a product registration card, I spent a few seconds looking over the form, and then tossed it aside. There wasn’t any enticing reason to fill it out, so I didn’t see the need to spend my time on the task. Assuming that manufacturers want people to fill out their product […]


A few days ago, we got a call from a vendor to say that our corporate credit card was declined for a purchase. We pay off the card every month, and there was plenty of available credit, so this was a rather puzzling turn of events. We called the card issuer, and they said that […]


This past weekend, I spent several hours on hold with a vendor’s tech support department. I was trying to resolve a network configuration issue, and needed to have it fixed before Monday morning. Each time I called them, the operator placed me on hold — even when I was supposedly being transferred to a specific […]


Let’s say that you order the same meal from the same restaurant on two different days. The first time, you eat at the restaurant itself. There’s a small problem with the order — like some missing vegetables — so you ask the server about it. The server quickly brings out the extra items, and you’re […]


When my wife and I travel together, it’s standard practice for me to hold onto our boarding passes and other travel documents, and then present them at the appropriate times. This seems like a more efficient and streamlined approach than keeping them separately, although airport staff do their best to prove me wrong. The scenario […]


Like many travelers, I have often lamented the lack of easily-accessible power outlets in airports and hotel rooms. So, it was a pleasant surprise to check into a hotel earlier this month, and find several power outlets in plain sight. The room designers were thoughtful enough to put outlets above each of the bedside tables, […]


Whenever I stay in a new hotel, I’m always intrigued and annoyed by the design of the bathroom appliances. Inevitably, the sink and shower have some weird design that makes it impossible to guess where cold water ends and hot water begins. In some cases, the knobs or handles just need to be turned a […]