Last week, my travels took me through San Francisco and Vancouver. While at the airports in both cities, I was reminded of how poor the bathrooms are in most airports. I’m not talking about cleanliness or peak traffic capacity, although those are often a problem. Rather, I’m referring to the lack of places to put […]

As part of my ongoing flooring saga, I purchased a neat electric broom made by Hoover. It’s too early to tell how well it works, but I was impressed by the easy assembly. Like most people, I put it together first and looked at the instructions later. To my surprise, both the quick start guide […]

1.) You take days to answer basic questions via email. 2.) Your company’s main number goes directly to voice mail for at least two hours a day. 3.) You just told the customer that you made blatant mistakes while delivering or installing the product, without offering them any compensation for your negligence.

I recently purchased a bottle of Method stainless steel cleaner in the hopes of getting my appliances a little shinier. Foolish and naive, I followed the instructions on the bottle. I sprayed the cleaner on a soft cloth, wiped down the appliances, and was greeted with a streaky mess that looked ten times worse than […]

I’m getting tired of people making up lame excuses for why they can’t deliver a functional product or service. It seems like it’s always someone else’s fault: the customer failed to read the disclaimer, or the subcontractor forgot the supplies, or UPS dropped the box in shipping. Frankly, it’s all a load of crap. No […]

Like many people, I use web-based services as part of my daily routine. From CRM and project management to live chat and collaboration tools, much of what I do takes place in a hosted environment. Whether you call them Hosted Services, Application Service Providers, or Software as a Service, the general idea is that someone […]

A few weeks ago, we decided to look into switching mobile phone providers. We started by contacting one of the large carriers and asking for a quote. In the initial request, we told them how many minutes and data plans we needed, plus the model of phone that would be acceptable. We also included a […]

I tried to get removed from a catalog mailing list yesterday. As usual, I never signed up for the catalog and they added my name (without asking) simply because I had made a prior purchase, but that’s a gripe for another day. At any rate, I was pleased to hear an option right on the […]