I don’t understand why companies have such a hard time explaining that you shouldn’t reply to certain emails. You know the drill: you place an order, or submit a tech support request, or sign up for a newsletter. Then you get the confirmation message, which inevitably says something like “Do not reply to this message, […]

Despite the widespread availability of syndicated music services like Muzak, a lot of restaurants, hair salons, and other service businesses are still playing music from the radio. Whether it’s traditional radio, satellite, or Internet broadcast, the use of radio content introduces the element of choice. Generally, choice is a good thing. But from what I’ve […]

I loaded up a retail website on Thanksgiving day and was surprised to see the site down for maintenance. The message was pretty terse, basically that they were making improvements and to check back later. Sure enough, I came back to the site the next day. Despite my own behavior, I doubt that 100% of […]