Punctuation in error messages
The way you end your error messages can have a big impact on how the user perceives them. Here’s a quick overview of what each type of punctuation says to the reader:
– Period or no punctuation: Simple and direct, the message comes across without any specific tone.
– Question mark: Polite and unintrusive, this is like saying “Perhaps you ought to consider…”
– Exclamation point: Loud and confrontational, this tends to make the message seem like an insult. It should be limited to cases where you need to warn the user about a truly dangerous situation.
– Emoticon: Playful and informal, I’ve never really seen smileys or other emoticons used in error messages. However, I think they can be useful when you’re trying to impart a more casual tone or offer advice.
Although these may seem like subtle differences, they can affect how the user interprets your messages, and ultimately how they feel about your product.
Filed under: User Experience | Closed