One of the hotels near me has been constructing an outdoor seating area for their restaurant. At first glance, this is no surprise: probably 75% of the restaurants in Chicago offer outdoor seating during the warmer months. But this particular implementation leaves much to be desired, since the seating area is incredibly cramped, and is […]

Condescending people are the most dangerous type to have interacting with your customers. I’d rather suffer through lazy or rude staff any day of the week. Why? Simply put, issues like laziness and rudeness are cut and dry. When a customer runs into a lazy or rude employee, they assume there’s something wrong with that […]