From what I’ve seen and heard, Palm did an amazing job creating what might be the ultimate smart phone. Their new model, called the Pre, provides a user interface and web browser on par with the iPhone without the downsides. For me, this means having a user-replaceable battery and cut-and-paste. And they obviously planned out […]

When I think about the types of communication systems that companies use, it seems like phone menus are much more error-prone than email, websites, and other channels. This really isn’t that surprising. You can easily test the functionality of email and web forms by sending an email message, or navigating to and submitting the forms […]

During the past few weeks, I’ve eaten at two different Chipotle restaurants. In case you aren’t familiar with it, Chipotle is a fast casual chain that sells tasty burritos, tacos, etc. Generally, the food is very consistent from one location to the next. But one thing surprised me: the amount of salsa you get in […]

Over the past few months, I’ve been trying out various versions of Opera Mini 4 for mobile browsing. I had at least two beta versions, all of which installed and worked fine on my BlackBerry. Granted, there was a problem actually starting the install the first time, but I figured this out with a web […]