Archive for the ‘Usability’ Category

Even with today’s super-fast computers, it still takes extra time to load PDF files, Quicktime movies, and other browser plugins — especially if the files are large. Considering how quickly users will abandon a website or application that responds slowly, it’s important to let people know what to expect before they click your links. As […]


With each revision of software, there seems to be an ever-increasing number of settings to deal with. I’ve seen this on PC and Mac programs, web-based apps, network routers, and more. Even after paring down the settings screens to the most important options, you may still be left with quite a few things that users […]


I find myself using the “Find a Store” feature on retail sites more often than I realized, usually to figure out the store hours. While most sites make this easy to find, others do some really puzzling things when designing this feature. After spending a few minutes comparing the store locators on 10 popular retail […]


When I encounter a product that’s hard to use, the same thought always crosses my mind: nobody in the company actually uses it on a regular basis. To be more specific, even if some employees do use their company’s product, these people don’t have any significant influence over product design or subsequent revisions. Obviously, customer […]


Although the selection of photos can get a little random, the This is Broken photo pool on Flickr has some great examples of what to avoid in your own designs.  Mark Hurst used to have a whole site dedicated to these pictures, but these days he posts the best ones on his Good Experience blog.