Archive for January, 2008
In my experience, people are pretty careless by nature. Unless the stakes are really high, we’re not very good at double-checking things or spotting mistakes. Given this harsh reality, I’m amazed at how many people fail to take advantage of possibly the best error-prevention tool around: the copy and paste feature. Case in point: I […]
Filed under: User Experience | Closed
Guided testing for phone menus
When I think about the types of communication systems that companies use, it seems like phone menus are much more error-prone than email, websites, and other channels. This really isn’t that surprising. You can easily test the functionality of email and web forms by sending an email message, or navigating to and submitting the forms […]
Filed under: Testing, User Experience | Closed
Thinking inside the box
No matter how easy it might be to get a product out of the box, it’s usually a nightmare to get it back in there later. For products that are designed to be carried around, like mobile phones, this probably doesn’t matter: you just stash them in a bag or your pocket and off you […]
Filed under: Design, User Experience | Closed
MicroExperience 