I recently came across the Uncle Mark Gift Guide and I liked the concept immediately. As a customer experience consultant, Mark Hurst shares his recommendations on which products are easy-to-use and actually do what they claim. It follows that these products would make excellent gifts within their category, since recipients will spend their time using […]

With most web-based applications, the developer makes more money if you use them more.  Whether it’s more user licenses, more projects, or more data being stored, their revenues go up when customers expand their usage of the service.  But these very same products tend to make it hard to do a rather simple thing: duplicate […]

Most software products do a pretty good job of disclosing their system requirements, like how much memory and what sort of processor you need to make them work.  Even though the terms can get a little obscure, at least the company has made the effort to tell you what’s required. My experience buying a coffeemaker […]

With each revision of software, there seems to be an ever-increasing number of settings to deal with. I’ve seen this on PC and Mac programs, web-based apps, network routers, and more. Even after paring down the settings screens to the most important options, you may still be left with quite a few things that users […]

I find myself using the “Find a Store” feature on retail sites more often than I realized, usually to figure out the store hours. While most sites make this easy to find, others do some really puzzling things when designing this feature. After spending a few minutes comparing the store locators on 10 popular retail […]